As of August 28, 2025, hospital cards will no longer be used at the MUHC, this includes The Neuro.
Instead, the health insurance card (RAMQ) will be used to identify patients.
This change is part of a province-wide effort to modernize and simplify patient care. 鈥淎ll of our systems are now configured with the health insurance card, and we can link each patient鈥檚 MUHC file number to it,鈥� explains Dr. Forster, Director of Innovation, Transformation and Clinical Performance.
What does this mean for patients?
- New patients: You must go to the Admitting Office (room 148) before your appointment. A file with a medical record number (MRN) will be created and linked to your health insurance card.
- Returning patients: If your personal information has changed (address, phone number, emergency contact number, etc.), please go to the Admitting Office (room 148) at least 30 minutes before your scheduled appointment to update your file.
- Note: If you receive care at multiple sites or clinics, the changes to your file must be made at the Admitting Office (room 148) at each site.
Why is this happening?
- We are modernizing the way we register patients to make the process simpler, faster, and more secure.
- This change makes it easier to share patient information across the healthcare network.
- It also reduces duplication of information.
Need help?
Thank you for your cooperation as we work to improve patient experience at the MUHC.
